Contact Us
Existing Clients
Log in to your Genetrack account to check on your test status, view your results, or to update your contact information.
Help Center
Visit our help center for instant answers to frequent asked questions.
Contact Support
Didn’t find what you’re looking for? Send us a ticket and we will get back to you within 1 business day.
Contact Us
Hours of operation are Monday to Friday from 8:00 AM to 5:00 PM PST, 11:00 AM to 8:00 PM EST. The switchboard is closed on weekends and statutory holidays.
Phone: 1-604-227-4905
Toll Free Phone: 1-855-284-6553
Fax: 1-604-325-2208
Toll Free Fax: 1-888-655-8877
General Inquiries: info@genetrackus.com
Technical Support: lab@genetrackus.com
Immigration: immigration@genetrackus.com
Job Applications: careers@genetrackus.com
Emails that are sent to Genetrack are treated as confidential. However, your message may be forwarded to a number of Genetrack staff members in an attempt to respond to your request.
Head Office
Genetrack Biolabs Inc.
Molecular Diagnostics Division
200 – 2806 Kingsway
Vancouver BC
Canada
V5R 5T5
Collection Locations
Genetrack has over 520 collection locations in Canada. View the Location Finder for a list of Genetrack collection sites.
Questions About Test Status
To view the latest up-to-date status of your test, login to your account.
Questions About DNA Testing
Please address all technical questions regarding DNA testing to our Molecular Diagnostics Technical Support Team at info@genetrackus.com.
Questions About Pricing
To view the latest up-to-date testing fees, see the Fee Schedule for 2022. To view any additional fees, visit the Service Fees section.
Questions About Shipping
To view shipping options and shipping requirements, see Shipping.
Questions About Returns
See the Return Policy.